Privacy Policy
THIS PRIVACY POLICY IS EFFECTIVE UPON 25 MAY 2018
References in this Privacy Policy Statement to "we", "us", “Site” and "NEW PETS ON THE BLOCK webshop" are to TWIST.DIGITAL (Trading as NEW PETS ON THE BLOCK webshop). At the NEW PETS ON THE BLOCK webshop, we are committed to maintaining your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the “Site”. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.
WHY DO WE COLLECT DATA?
In providing your personal details you consent to us using the data collected in order to meet our commitments to you and provide the service you expect. This will include processing of orders for shipping, sending information such as new services or other marketing offers which may be of interest and also to notify you of any changes or enhancement to our services by either email, telephone or mail from TWIST.DIGITAL or NEW PETS ON THE BLOCK webshop. Your details may also be used to monitor traffic to and from our webshop to help us improve the performance, design, and layout of the site. In the event of any problem with delivery of your items, we will use the information to get in contact with you.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We take responsibility for all the personal data – such as your name, address, email address and date of birth – that you provide us with or that we obtain through purchases, subscribing to our newsletter or when you create a personal account on www.newpetsontheblock.com.
These details are kept within the TWIST.DIGITAL acting as the party responsible for your personal data under the Dutch Data Protection Act and its subsidiaries acting as personal data assistants/processors on behalf of the mother company. TWIST.DIGITAL maintains and processes your personal data in the Netherlands and in accordance with this Act.
We also take responsibility for all the personal data that we find out on recruitment or in competitions. If you have any questions regarding your application and your personal details, please find contact information at newpetsontheblock.com under ‘Contact’.
TWIST.DIGITAL will not pass on your personal details to third parties.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;
- To notify you of products or special offers that may be of interest to you;
- To serve website content to you; and
- To send you information by post or email.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We use targeted advertising and retargeting to show you only relevant ads that may interest you.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
If you would like to modify your cookie settings, follow the instructions provided by your website or mobile browser (usually located within the "Help", "Tools" or "Edit" facility) to modify your cookie settings. Please note that if you set your browser to disable cookies or other technologies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly.
If you would like to know which data we collected or if you don’t want the NEW PETS ON THE BLOCK webshop to use your data for marketing offers, please contact us at bark@newpetsontheblock.com.
If you no longer wish to receive the NEW PETS ON THE BLOCK webshop newsletter, you can unsubscribe by clicking the ‘unsubscribe’ link at the bottom of the newsletter.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=adsGOOGLE - https://www.google.com/settings/ads/anonymous
TWITTER - https://twitter.com/settings/safety
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
REGISTERING YOUR INTEREST/APPLICATIONS
In registering your interest or submitting an application to us, you allow us to process your personal data as part of our recruitment process. We then only store your details as agreed. It is NEW PETS ON THE BLOCK policy not to request sensitive information from applicants via our website, and you will not need to submit sensitive information (e.g. racial/ethnic origin, political views, religious/philosophical convictions, membership of trade unions, health, sex life) when you register your interest or send your application to us. We always try to respond to applications as quickly as possible.
COOKIES
The NEW PETS ON THE BLOCK webshop uses cookies. Cookies are small data files stored by your browser on your device (computer, tablet or smartphone). They help to improve your browsing experience and help us to optimize our website. Cookies do not harm your computer and do not contain any personally identifiable information, such as credit card details.
We use several types of cookies:
Session Cookies
These cookies are used to remember your preferences. They are deleted when you close your browser. For example, a cookie makes sure that your browser remembers what products you placed in your shopping bag throughout your session.
Persistent Cookies
These cookies are used to remember your preferences and behavior. They expire automatically after a set time period unless you delete them yourself. Cookies like these help us to personalize your shopping experience and ensure you are provided with correct and useful information during your visit.
Analytics And Tracking Cookies
These cookies are used to remember your behavior. The cookies expire automatically after a set time period unless you delete them yourself. We use these cookies to collect statistics in aggregate form analysis tools such as Google Analytics, Google Tag Manager, Google Adwords Conversion, Doubleclick, Pinterest Conversion Tracker, Twitter Advertising, Twitter Analytics, Twitter Button, Twitter Conversion Tracking, Facebook Conversion Tracking, Facebook Pixel, Tawk including Remarketing.
Social Cookies
These cookies are set by social networks like Facebook, Instagram, Twitter, and Pinterest. The cookies expire automatically after a set time period unless you delete them yourself. Cookies like these make it possible to share content from the NEW PETS ON THE BLOCK webshop on your social network, e.g. liking it on Facebook or pinning it to Pinterest. These cookies are not set by the particular social network. You can check the individual privacy policies of these networks for more information about their cookies and how to manage them.
DISABLING AND DELETING COOKIES
By using and browsing the NEW PETS ON THE BLOCK webshop, you consent to cookies being used in accordance with our policy which can be consulted here. If you do not consent, you must disable cookies or refrain from using the site. If you disable cookies on our webshop, essential parts of our site will not work or malfunction. Instructions for disabling and deleting cookies can usually be found in the browser 'Help' menu. For more information about cookies, we encourage you to also visit www.allaboutcookies.org.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by using the details provided below:
TWIST.DIGITAL
George Gerswinlaan 385
1015 LW Amsterdam
The Netherlands
Phone: +31 (0)20 337 5332
Email: bark@newpetsontheblock.com
Company registration number: 66831563
VAT registration number: NL253301464B01