Shipping
DELIVERY
DO YOU SHIP INTERNATIONALLY?
Yes, we ship anywhere and everywhere. And if you live and order from outside the EU, no sales taxes (21%) are applied. This happens automatically.
HOW WILL MY PACKAGE BE SENT?
You will receive your order via registered delivery, meaning you are required to sign for delivery before receiving the package.
SHIPPING COSTS
WHAT ARE THE SHIPPING COSTS?
We use a flat rate for all orders, no matter the size of the order***.
| Location | Shipping cost | FREE shipping over an order value of*** |
|
Within Netherlands
|
€ 5,95
|
€ 100
|
|
European Union (zone 1*)
|
€ 10,95
|
€ 225
|
|
European Union (zone 2**)
|
€ 19,95
|
€ 225
|
|
U.S.A. and Japan
|
€ 26,95
|
€ 225 |
| Rest of the world **** | € 31,95 | € 225 |
* European Union (zone 1*)
Belgium, France, Germany, Great Britain, Luxembourg
** European Union (zone 2**)
Austria, Denmark, Italy, Vatican city, Spain, Sweden, Bulgaria, Czech Republic, Finland, Greece, Ireland, Latvia, Norway, Poland, Romania, Portugal (incl. Azores and Madeira), Slovakia, Slovenia, Switzerland, Hungary, Estland, Croatia, Lithuania.
**** Rest of the world
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barb, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize , Benin, Bhutan, Bolivia, Bonaire, Bosnia & Herz., Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Bermuda, Cambodia, Canada, Canary Islands, Central-africa, Chili, China, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cuba, Curaçao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equat. Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands , Fiji, Filipines, French Polynesia, French-guiana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Greenland, Guadeloupe, Guam, Guatemala, Guernsey, Guinee, Guinee-bissau, Guyana, Haiti, Honduras, Hong Kong, Iceland, India, Indonesia, Irak, Iran, Israël, Ivory Coast, Jamaica, Jemen, Jersey, Jordan, Cayman Island, Cape Verde, Cameroon, Kazakhstan, Kenia, Kyrgyzstan, Kiribati, Kuwait , Kosovo, Laos, Lesotho, Lebanon, Liberia, Libya, Liechtenstein, Macao, Macedonia, Madagascar, Malawi, Maldives, Malaysia, Mali, Malta, Marokko, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia , Moldova, Monaco, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia , Nauru, Nepal, Nevis, Nicaragua, New-caledonia, New-zealand, Nigeria, Niue, Uganda, Ukraine, Uzbekistan, Oman, East Timor, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Qatar, Republic of Congo, Republic of Niger, Reunion, Russia, Rwanda, Saint Lucia, Saint Vincent, Saipan, Samoa , San Marino, Saoedi-arabië , Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Martin, Sudan, Solomon Islands, Somaliland, Somalia, Sri Lanka, St Eustatius, St. Barthelemy, St. Helena, St. Kitts, Surinam, Swaziland, Syria, São Tomé & Principe, Tajikistan, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tob., Chad, Tunisia, Turkey, Turks and Caicos, Tuvalu, Uruguay, American Virgin Islands, United Arab Emirates, Vanuatu , Venezuela, Vietnam, Belarus, Zambia, Zimbabwe, South Sudan, South-Afrika, South-Korea.
*** Exception free shipping
Flat rate is not applicable to dog/cat beds/islands and pillows. Please contact us to provide you with the shipping estimate.
Free shipping is a complimentary offer we provide to our clients. When other complimentary offers are provided such as free gift, free shipping does not apply.
WILL I HAVE TO PAY ANY IMPORT DUTIES (CUSTOMS) ON MY ORDER?
Your order will be shipped from The Netherlands, so please be advised that orders placed outside the European Union are likely to incur customs charges when they reach their destination.
These charges must be paid by the recipient of the parcel. We have no control over these charges and are not able to tell you what the cost would be, as customs policies and import duties vary widely from country to country. It's a good idea to contact your local customs office for current charges before you order, so you're not surprised by charges you weren't expecting.
SHIPPING TIME
HOW LONG WILL IT TAKE BEFORE I RECEIVE MY ORDER?
We always try to process and ship your order as quickly as possible.
Generally, on weekdays, we pack and ship your item the same day, but always within a maximum of three days. If you place your order before 2 PM (CET) on a working day, your order will be most likely processed and shipped on the same day. All orders placed after 2 PM (CET) will be shipped the next working day. In exceptional cases or due to (Dutch national) holidays, the shipping time may vary.
Orders delivered in The Netherlands with DHL can also be delivered during the weekend on Saturdays.
| Location | Estimated shipping time |
|
Netherlands
|
1 business day
|
| European Union (zone 1*) | 2 - 3 business days |
| European Union (zone 2**) | 1 business day |
| United States, Japan | 2 - 3 business days |
| Rest of the world | 2 - 3 business days |
DELIVERY ATTEMPTS
WHAT HAPPENS IF I AM NOT HOME WHEN MY SHIPMENT IS DELIVERED?
When you're not at home at the time of your delivery, you can reschedule your delivery via the website of DHL or via their app before 10:00 PM the same day. To do this you need the tracking code for your delivery. If you reschedule your delivery, DHL will try to do a delivery on the day and location of your choice on the next working day.
If again the package cannot be delivered, the delivery man will leave you a note and will drop off the package at a DHL parcel shop. Use the note you've received to check the delivery address of your package via the app or website of DHL. You can pick up your package after 3:00 PM the next day with a valid ID card. If your package hasn't been picked up after two weeks it will be returned to us.
DELIVERY OPTIONS
CAN I CHANGE MY ADDRESS AFTER THE PACKAGE HAS BEEN SHIPPED?
Did you receive a shipment confirmation, but noticed that your address isn't correct?
NEW PETS ON THE BLOCK cannot make any adjustments to your order once it has been shipped, but DHL can. Once you've received your shipment confirmation you have until 10:00 pm that day to make adjustments to your address. You can do this by using your tracking code on the app or website of DHL Express or DHL Parcel ). You can find the tracking code in your shipment confirmation mail or in your account.
DO YOU DELIVER TO PO BOX ADDRESSES?
Unfortunately, we do not deliver to PO Box addresses.
ORDER TRACKING
HOW DO I CHECK THE STATUS OF MY ORDER?
Did you place an order by creating an account, and would you like to check the status of your order? Please visit MY ACCOUNT.
DO I NEED AN ACCOUNT TO CHECK THE STATUS OF MY ORDER?
Yes, you do. But if you send us an email with your order details, we will provide you the tracking number.
HOW CAN I SIGN IN ON THE WEBSHOP?
You can sign in by clicking on the MY ACCOUNT. You will find this also at the bottom left of the homepage of our webshop.